Refund & Return Policy

Your satisfaction is important to us.

30-Day Return Window

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return:

• Item must be unused and in its original condition

• Item must be returned in its original packaging

• Proof of purchase is required

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue.

We will gladly arrange a replacement or refund.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene, customization, or clearance sale restrictions.

Refund Processing

Once your return is received and inspected, we'll notify you of the approval status.

Approved refunds are issued to the original payment method within 5-10 business days.

Return Shipping

Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Need Assistance?

Our support team is here to help.

Email: support@cozyaura.com

We're committed to making your shopping experience as comfortable as the spaces we help create.